Terms of Service — christmastrees.co.uk

1. Who we are

christmastrees.co.uk is operated by Jason Nicklin, trading as christmastrees.co.uk, of 3 Kinloch Court, Station Road, Harpenden AL5 4UE, United Kingdom. Email: elf@christmastrees.co.uk.

These terms govern your use of this website and your purchases from it. By placing an order you accept them. They do not affect your statutory rights.

2. Products

Our trees are real, naturally grown Christmas trees. Every tree is unique. Size, shape and fullness vary, and photographs are a guide, not an exact likeness.

All products are subject to availability. If we cannot supply your order, we will tell you as soon as possible and either substitute a product of equal value and quality or refund you in full within 14 days.

3. Orders and payment

Place your order through the website checkout. We accept the payment methods shown at checkout.

We will email you to confirm your order. A contract forms when we send that confirmation, not before.

Give us complete and accurate details, including the delivery postcode and a contact phone number or email, so we can reach you if a delivery problem comes up.

4. Delivery

Delivery is free to UK mainland addresses. Order by the cut-off time shown on our site and we deliver the next business day.

Some remote areas, the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take longer or carry an extra charge. We will tell you before we take the extra charge.

We deliver through our own team and trusted couriers. Couriers deliver during the working day and cannot promise an exact time. Where a delivery is signed for at a business address, hotel, office or similar, a signature from anyone authorised to accept it counts as proof of delivery.

If the courier cannot deliver or leave the goods safely, they will leave a card to rearrange. If the recipient does not respond in good time, we may charge for redelivery.

If you order several items, they may arrive separately.

5. Changes and cancellations

To change or cancel an order, email elf@christmastrees.co.uk. We are happy to cancel or change any order before dispatch.

Fresh cut Christmas trees are perishable goods. The cancellation right under the Consumer Contracts Regulations 2013 does not apply to them, so an order cannot be cancelled once dispatched. If we agree to collect a dispatched product, we will charge the cost of collection and recycling, quoted to you at the time.

6. Our guarantee

We guarantee the freshness and quality of every tree. If there is a genuine issue with your tree, contact us within 48 hours of delivery and we will replace it free of charge or refund you.

Two things sit outside the guarantee:

• Shape and character. A real tree is not symmetrical. We do not exchange trees because of their natural shape.
• Care after delivery. A cut tree needs a stand with fresh water topped up daily, and a cool spot away from radiators, heaters, underfloor heating and hot lights. Trees kept without water or in hot rooms dry out fast, and we cannot cover deterioration caused by care in your home.

None of this affects your statutory rights.

7. Complaints

If something goes wrong, email elf@christmastrees.co.uk. Because trees are perishable, tell us within one working day of delivery where you can. We aim to resolve every complaint within 48 hours of logging it.

8. Our liability

We are responsible for foreseeable loss caused by our breach of these terms or our negligence. We are not responsible for loss that was not foreseeable, or for delay or failure caused by events outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

9. This website

We work to keep the site accurate and available, but we cannot promise it will be error free or uninterrupted. Content on the site may change without notice.

The content of this site belongs to us or our licensors. You may view it and use it to shop with us. You may not copy, reproduce or distribute it for commercial purposes without our written consent.

Links to other websites are provided for convenience. We do not control them and are not responsible for their content.

10. Privacy

How we handle your personal data is set out in our Privacy Policy. We comply with UK data protection law, including UK GDPR and the Data Protection Act 2018.

11. General

We may update these terms from time to time. The version on the site when you place your order applies to that order.

If any part of these terms is found invalid, the rest still stands. These terms are governed by English law and the English courts have exclusive jurisdiction.