Refund policy

Returns

If you are not happy with your tree, contact us as soon as possible. Report a genuine issue within 48 hours of delivery and we will replace the tree free of charge at the next available delivery slot.

We guarantee the freshness and quality of every tree. We pick each one before it leaves the farm.

Fresh cut Christmas trees are perishable goods, like fresh flowers. The cancellation right under the Consumer Contracts Regulations 2013 does not apply to them. We are happy to cancel an order before dispatch, but not after. Trees cannot be returned or refunded except in accordance with your legal rights.

This policy does not affect your statutory rights.

Refunds

Beyond 48 hours we cannot accept returns or arrange replacements. A fresh tree needs care: plenty of water and a cool spot. Once delivered, its care is in your hands, so we cannot be responsible for its condition after delivery.

Send any changes to your order in writing to elf@christmastrees.co.uk. An amended order may get a new delivery time.

If we collect a product you have cancelled, we charge the cost of collection and recycling, quoted at the time of cancellation.