FAQs About Our Trees
We offer trees in a range of sizes, the most popular being between 5ft and 8ft high for cut trees, and about 2ft to 3ft for potted trees. We can absolutely accommodate larger items, up to 20ft in height — simply contact us for a quote.
Trees can be pre-ordered from September onwards, for delivery from the end of November up until 18 December, keeping your fir fresh for Christmas Day.
We deliver trees from the end of November up until 18 December, every day of the week (excluding Sunday). If you prefer to put your tree up early, we would recommend opting for the Nordmann fir due to its excellent needle retention.
Our Christmas trees are measured from the base of the trunk to halfway up to the leader (the vertical branch at the very top of the tree, where the star would sit). Potted trees are measured from the bottom of the pot.
We can issue refunds if you wish to cancel your order, providing you contact us three working days before your tree is due for delivery. In the unlikely event that your tree arrives damaged, we will replace it free of charge. Christmas trees are perishable items, and as such we are not able to issue refunds once delivery has been taken.
FAQs About Delivery
Our firs are netted and placed inside a heavy-duty tree carrier. This bag has been specifically designed to protect Christmas trees while they are in transit, preventing any damage to their shape. A strong cane is placed within the bag for added protection.
Our Christmas trees are delivered using ArrowXL, a highly rated company which specialises in the collection and delivery of large goods. Smaller items and accessories may be delivered via DPD.
Our couriers will deliver your tree, but are currently unable to enter your home and erect it for you — however, this is a service that we are hoping to provide in the future.
This is not a service we currently provide. For tree collection or disposal, check your local council’s website, as many will collect and dispose of your tree for free.
If you wish to change your delivery date, please contact us and we will process this for you. You’ll need to give us at least three working days’ notice prior to the initial delivery date.
We will endeavour to deliver your order on the delivery date that you have selected.
Orders will be delivered between 8am and 6pm, our courier will provide you with a more accurate delivery time closer to your delivery date.